Returns Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your TATHA purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 10 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • No Return on Discounted Products.

 

Please mail your return to:

TATHA
Attn: Returns/Exchanges Dept
Address - Vedic Collection
D2 Southern Park, 5th Floor,
Saket Place, Saket,
New Delhi - 110017

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on tatha.co.in may be accepted for a return. Items purchased from elsewhere cannot be returned or exchanged at retailers that sell TATHA products.

Please contact customer service with any questions by email at info@tatha.co.in or by phone at 8527991232

Please Note: Empty containers cannot be accepted for refund. 

Exchange Policy

  • We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
  • We accept exchanges on items purchased on tatha.co.in only up to 30 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.

Ship your exchange to us via a pre-paid package:

TATHA Attn: Returns/Exchanges Dept
Address - Vedic Collection
D2 Southern Park, 5th Floor,
Saket Place, Saket,
New Delhi - 110017

Please contact customer service with any questions by email at info@tatha.co.in or by phone at 8527991232

Please Note: Empty containers cannot be accepted for an exchange.

 

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@tatha.co.in or call us on +91 8527991232.

In such cases, the order will be cancelled and the money will be refunded to you within 4 – 5 working days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team oninfo@tatha.co.in

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 4 – 5 working days.

Damaged Products Policy

If you receive an item that is broken or damaged, you may contact customer service within 10 days for a replacement. Items will not be replaced after 10 days. Please contact customer service at info@tatha.co.in or by phone at 8527991232 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.